Delivery & Returns
When can I expect delivery?
Craft Kits are dispatched by Royal Mail 2nd Class unless you select 1st class. I aim to dispatch items within 3 working days.
You should receive your purchase within 5 working days. Subject to Royal Mails operating times.
MACRAME CRAFT KITS & ADVENT CALENDARS
Larger Kits are dispatched for delivery with a courier. Please read the product description carefully for dispatch times. As these items are ordered and then prepared for delivery.
Workshops offered online will have accompanying materials delivered via Royal Mail to your door a few days before the workshop is due to take place.
If you’re Gifting, there is the option to send a gift card. Please make clear the difference between billing and delivery address and note any message you would like included. You can Gift: Craft Kits, Workshop, Online Workshops, Membership or simply purchase a Gift Voucher.
Where do you deliver to?
We currently deliver to the UK, if you’d like a delivery further afield then please contact email@example.com for a additional delivery cost quote.
Do I need to be home to receive my box?
The size of the box varies depending on the craft. Sometimes it will fit through your letterbox and other times it won’t. We recommend having it delivered to somewhere there will be someone in to receive it.
What’s your returns policy?
IMMEDIATELY AVAILABLE KITS:
If you’ve bought an immediately available kit, you can arrange to return your box, in its original condition, within 14 days of receiving it – just let us know in this time period (email firstname.lastname@example.org) and we’ll reply with the address to return your box to. You then have 14 days to return the item to us – please keep proof of postage as the item will need to arrive with us safely. We’ll then issue you with a refund for the box.
Where a gift voucher has not been activated within 14 days of purchase or by the end of the calendar month in which it was bought (whichever is earlier), you are welcome to request a refund within 14 days of the order receipt confirmation. Please email us at email@example.com and we’ll reply to confirm the refund.
What if something’s broken or damaged?
We pack every box with utmost care, but if anything is missing or has been damaged in transit, let us know by emailing firstname.lastname@example.org, and we’ll get a replacement out to you asap.
More questions? You’ll find the rest of our FAQ here.